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According to recent US Census data, Florence has a higher percentage of renters (over 50% of the population) than our state's average. While this indicates a high demand for rental units, it also leads to high inventory.
In a competitive rental market, take every opportunity to set yourself apart. Today, we're going to discuss the impact a tenant portal can have on:
- Rental payments
- Maintenance oversight
- General communication
- Tenant satisfaction
Read on to discover how digital rental management can change the game for you and your tenants.
Making Rent Payment a Breeze
We live in the digital age, and paying by cash or check is fading into the past. In fact, Multihousing News reports that 34% of modern renters consider cashless rent payment options a must-have.
Tenant portals make online payments simple. Tenants can set up fee-free direct deposits and even automate their monthly payments. Not only does this satisfy an increasing tenant demand, but it also ensures that you'll receive rent on time and in full every month.
Coordinating Maintenance
What is your current approach to maintenance requests? If you're fielding phone calls and tracking down emails, you're adding unnecessary stress to your life. Plus, you may be losing track of the information you need to act fast and avoid emergencies.
Tenant portals make online tenant services like submitting maintenance requests simple. Track open maintenance tickets and communicate about upcoming appointments all in one place. Property managers are the first to tell you that streamlining your maintenance oversight can help you save money and time.
Keeping Tenants Up to Date
How do you let tenants know that you're going to be testing the building's fire alarm? What is your process of sending out updates regarding things like citywide water outages?
A tenant portal acts as a tenant communication platform and allows you to draft a single email and send it to everyone on your lease. Tenants will appreciate improved communication and you'll receive fewer disgruntled phone calls when emergencies arise.
Supporting Tenant Satisfaction
What do all of these things have in common? They make life easier for you and for your tenants. By improving communication, they also enable you to become a better landlord.
Lease renewals can turn a rocky rental portfolio into a reliable source of income. The key is finding new and innovative ways to support tenant satisfaction and ensure that they won't want to live anywhere else. Strutt Properties can help.
Embrace the Tenant Portal With Strutt Properties
There's a huge pool of renters waiting to find out about your property in North Alabama. What kind of services will you offer to make sure they like what they discover? If you're not using a tenant portal for things like rent collection and maintenance coordination, it's time to start.
Strutt Properties is proud to offer our proprietary tenant portal to our clients and their tenants. Our use of technology, data, and tenant-focused services has helped us build the largest portfolio of investor properties in the region. Contact us to find out more about how we can help.
